Posts Tagged ‘discipline of success’

A Modest Grand Theory

Tuesday, October 15th, 2019

Albert Einstein, after his world-shaking General Theory of Relativity was published, validated, and accepted by the scientific community, spent the remainder of his life working on a Unified Field Theory that attempted to boil all physics down to one elemental formula, hopefully as elegantly simple as his earlier stroke of genius – E=mc2.  While he never achieved his Grand Theory, I fully understand his desire to distill complexity to simplicity.

On a far humbler scale, I have also been impelled to boil the seeming complexities of hospitality operations into a smaller number of principles that when followed would lead to organizational success.  What I’ve come to believe is that there are four basic requirements for any successful organizations.  They are:

  • Leadership – the skills that permit those who direct an enterprise to win the enthusiastic support and efforts of their followers to the accomplishment of specific goals and tasks.
  • Organization – the ability to structure and integrate the complex and interrelated programs and processes of the enterprise to promote efficient operations.
  • Management Disciplines – the ability to consistently implement generally-accepted requirements and best practices at all levels of the organization.
  • Hiring Well and Training Thoroughly – the programs and disciplines that cultivate the attraction and retention of the best talent, as well as consistent, efficient, and professional completion of all tasks and engagements with members.

Having outlined these four requirements, I would go on to say that they are all supported by one key element and that is discipline.

While complex business enterprises require both broad and specific skill sets for success, these mean little if each individual and the corporate group as a whole don’t have the intense and overriding discipline to focus daily on the essential tasks at hand and complete them as efficiently as possible.

Complex enterprises may be based on sound management ideas and theory, but without, as Jim Collins says, “disciplined people taking disciplined thought and engaged in disciplined action,” they will never build enduring greatness.  In other words, despite whatever talents your management team may possess, without discipline you’re just muddling through.

Thanks and have a great day!

Ed Rehkopf

This weekly blog comments on and discusses the hospitality industry and its challenges. From time to time, we will feature guest bloggers – those managers and industry experts who have something of interest to say to all of us. We also welcome feedback and comment upon the blog, hoping that it will become a useful sounding board for what’s on the minds of hardworking managers throughout the country and around the world.

Mastering the ABCs

Monday, July 5th, 2010

As children we all mastered our ABCs, the basic building blocks of language and learning.  The term “ABCs” has long since come to signify the basics of any endeavor.

All of us who work in our industry recognize that the profession is made up of mastering the many basics of hospitality and service.  Even in an enterprise as seemingly complex as food service, it is the execution of the basics that underpin all our efforts and ultimately leads to success.

Of all the things I’ve learned in my hospitality career spanning over 35 years, the ultimate discipline of success is the necessity of executing the basics well.  Jim Collins’ research for his groundbreaking book, Good to Great, Why Some Companies Make the Leap . . . and Others Don’t, pointed undeniably to “disciplined people taking disciplined action” as one of the prerequisites to any successful enterprise.

While there are many innovative, cutting-edge ideas to improve the products, service, and performance of your operation, you must build these enhancements onto a foundation of the basics.

With these thoughts in mind, I’d like to commend to you the most basic, yet ultimate tip for operating your club – that as you contemplate the many ways to add service and value, you must always focus your attention and that of your entire staff on the ABCs, that is . . . Accomplish the Basics Consistently

Excerpted from 101 Tips to Improve Your Club Operations.

Thanks and have a great day!

Ed Rehkopf

This weekly blog comments on and discusses the club industry and its challenges. From time to time, we will feature guest bloggers — those managers and industry experts who have something of interest to say to all of us. We also welcome feedback and comment upon the blog, hoping that it will become a useful sounding board for what’s on the minds of hardworking club managers throughout the country and around the world.

Club Resources International – Management Resources for Clubs!

Add           to Technorati Favorites