Before you can effectively exercise your leadership skills, you must clearly recognize your various constituencies â€“ those groups who depend on you and for whom you must provide leadership and service.Â For many positions this is fairly clear cut; there are members, employees, and a boss.Â However, for some positions there may be other groups who rely upon your exercise of leadership.
So for every leadership position, one must identify the constituencies served.Â Once you have identified these, make a list of each constituency’s needs and how you and/or your team can best serve them.Â In most cases you need to visit with constituents to hear directly from them what they need or expect from you.
With a clear understanding of their needs, you are in a far better position to determine priorities and execute your responsibilities.
The key to serving the needs of those you serve lies in ensuring that you build strong relationships with individuals.Â How do you do this?Â Begin by:
- Treating everyone you meet with courtesy, respect, and good cheer.
- Focusing on each person you deal with as if he or she were the most important person in the world.
- Taking the time to get to know people; sharing your time and attention with them.
- Learning about other people’s jobs and the challenges and the difficulties they face.
- Keeping promises and following through on commitments.
- Being principled, showing fairness, and demonstrating integrity.
- Recognizing the ultimate value of people in all you do.
Relationships depend upon how you view yourself in relation to others.Â If you see yourself as separate and apart from your constituencies, if you view others as the means to your ends, if your vision and goals lack a broader purpose than your own needs and ambitions, establishing meaningful relationships will be impossible.Â On the other hand, when you see yourself as part of a team with a shared mission, then a sense of service will be an intrinsic part of your service team relationships.
Excerpted from Leadership on the Line: A Guide for Front Line Supervisors, Business Owners, and Emerging Leaders
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This weekly blog comments on and discusses the club industry and its challenges. From time to time, we will feature guest bloggers â€” those managers and industry experts who have something of interest to say to all of us. We also welcome feedback and comment upon the blog, hoping that it will become a useful sounding board for what’s on the minds of hardworking club managers throughout the country and around the world.
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