One of the most important factors in the success of any endeavor is the dedication and performance of its employees. They are, after all, the ones who do the work from top to bottom of the organization and they are the ones who directly serve your members every day in all areas of the operations.
Recognizing the importance of employees’ contributions, there are a number of things that influence the quality and performance of your human assets.
- Hiring well,
- Employee development and training,
- Disciplinary system, and
- Organizational leadership.
Hiring Well. Jim Collins in his groundbreaking book, Good to Great: Why Some Companies Make the Leap . . . and Others Don’t, speaks of the importance of getting the right people on the bus and the right people in the right seats on the bus.
Employee Development and Training. In order for employees to perform at high levels they must know what’s expected of them, be thoroughly trained, and receive ongoing feedback, both formal and informal, regarding their performance.
Disciplinary System. It’s an absolute requirement that employees are treated consistently and fairly in all aspects of employment and the club’s disciplinary system. The consequences of failing to do this include discrimination and wrongful termination complaints, higher unemployment compensation costs, and the ongoing turmoil of complaints and grievances.
Organizational Leadership. This is the most important factor contributing to high levels of employee commitment, dedication, and performance. Employees who are valued, engaged, motivated, informed, listened to, and empowered by the consistent application of sound leadership from the entire management team will consistently achieve at higher levels than those who don’t.
While high performing individuals can be found in any segment of the population, a club will find it difficult to build a team of such performers without understanding the underlying disciplines in finding, hiring, developing, and retaining them.
Excerpted from Employee Development and Discipline on the Go, Hospitality Resources International.
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This weekly blog comments on and discusses the hospitality industry and its challenges. From time to time, we will feature guest bloggers – those managers and industry experts who have something of interest to say to all of us. We also welcome feedback and comment upon the blog, hoping that it will become a useful sounding board for what’s on the minds of hardworking hospitality managers throughout the country and around the world.
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