Archive for the ‘big picture’ Category

Reviewing the Big Picture

Monday, September 16th, 2013

Managers at all levels of a hospitality operation have a lot on their plates.  The daily challenges in a labor- and detail-intensive business are ongoing and legion.  In addition, there are a number of government- as well as enterprise-mandated requirements that managers must ensure are thoroughly and properly implemented in their areas of responsibility.  Finally, there are the daily challenges of leadership – engaging, motivating, and directing employees.  When taken together the cumulative responsibilities can seem overwhelming and the “big picture” perspective of sound leadership and management disciplines can easily get lost in the hustle and bustle of daily operations.

As a result, it’s good to step back occasionally and take the wider view of your responsibilities.  There are several ways you can do this:

  1. lol-workbook-84x106Reread all or portions of Leadership on the Line – a primer on leadership for hospitality managers – or its companion Workbook.  Periodic re-readings are helpful in reminding you of basic leadership best practices.  An alternative would be to use the Leadership on the Go training material for weekly reviews of key leadership issues.
  2. Review your operation’s Organizational Values.  These basic statements of enterprise, management, and employee purpose are fundamental to everything you do.  Constant reminders are not only helpful, but also imperative to quality and service commitment.  Again, we recommend using the training on the go concept to review the foundational values of the organization.  See Values on the Go for more information.management-disciplines-on-the-go-85x1121
  3. Review or reread the Managers’ Handbook.  As with Leadership on the Line, should be required to periodically reread this essential management overview.  Reviewing it will refresh your understanding of the scope of your responsibilities and the management disciplines that underpin success.  Management Disciplines on the Go is another excellent tool to do this in small, incremental reviews.
  4. Periodically examine various or selected topics of Human Resources on the Go.  These reviews of human resource issues are essential to a better understanding of critically important legal and enterprise-mandated personnel practices.

Reviews of these four resources will make you a better leader/manager.  Each rereading will lead to a better understanding of your overall responsibilities.  No matter what your level of authority or responsibility, sharpening your grasp of the “big picture” is an essential element of keeping you at the top of your game.

Thanks and have a great day!

Ed Rehkopf

This weekly blog comments on and discusses the hospitality industry and its challenges. From time to time, we will feature guest bloggers – those managers and industry experts who have something of interest to say to all of us. We also welcome feedback and comment upon the blog, hoping that it will become a useful sounding board for what’s on the minds of hospitality hardworking  managers throughout the country and around the world.

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