Two Critical Areas for Standards, Policies and Procedures

We have spoken repeatedly about the need for written standards, policies, and procedures in hospitality operations.  Beyond the basic need to define standards and efficiently organize operations, they provide the basis for creating consistent training materials for employees.  Common sense asks how can you begin to properly train your staff without defining the manner in which you conduct your business in all its details?  Following this rationale, every department of the organization should codify how all aspects of the operation are conducted by creating written policies and procedures.

But even more important than better organization and training is the need for written standards, policies, and procedures for all personnel and accounting matters as pointed out in The Quest for Remarkable Service.

“While a hospitality operations should avoid becoming overly bureaucratic, there are clearly areas where the repercussions of not following set policies and procedures present a significant risk.  Two of these are Human Resources and Accounting.  In the former, there are federal and state laws that dictate how employment and personnel matters must be handled and, if not scrupulously followed, they can create significant legal and liability exposure for the organization.  In the latter area where exactness is critical to financial reporting and performance, it is crucial that managers understand and meet their responsibilities in an exact and timely manner.”

In regards to accounting policies and procedures, one of the most frequent findings by auditors when performing annual audits is that a organization does not have written accounting policies and procedures – and often this finding appears year after year.  To help address this shortcoming, Hospitality Resources International has written a series of 175 Accounting Standards, Policies, and Procedures (SPPs), along with 47 related forms, which it sells for $495 on a CD.  Each individual file is provided in MS-Word or Excel, allowing for customization by each operation.

HRI also offers a CD with 157 Personnel Standards Policies and Procedures and 45 related forms for $495.  As with the Accounting SPPs, these can be customized by each organization.

For those operations that have neither the time nor expertise to customize the SPPs, HRI offers writing and editing services for $30 per hour.  Most operations using this service find that after purchasing either accounting or personnel CD, they will spend an additional $1,250 to $2,000 for the customization depending upon the extent of the revisions – with the total cost in the range of $1,750 to $2,500 – certainly a small price to pay for professionally written SPPs formalizing your operation’s specific HR or Accounting functions.

Organizations interested in purchasing either CD can view samples of each by following these links:

Sample Accounting Standards, Policies, and Procedures

Sample Personnel Standards, Policies, and Procedures

Contact us at to find out more about HRI’s writing/editing services.

Thanks and have a great day!

Ed Rehkopf

This weekly blog comments on and discusses the club industry and its challenges. From time to time, we will feature guest bloggers – those managers and industry experts who have something of interest to say to all of us. We also welcome feedback and comment upon the blog, hoping that it will become a useful sounding board for what’s on the minds of hardworking club managers throughout the country and around the world.

Club Resources International – Management Resources for Clubs!

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