Six Steps to Lower Employee Turnover

Study after study has demonstrated the high cost of employee turnover, particularly in the hospitality industry where the work is so detail-intensive, requiring significant training to meet standards.

Recognizing that the desired outcome of every hiring decision is to find and bring aboard a qualified and enthusiastic person who will make a positive contribution to the success of the business, it is essential for all managers to make every effort to lower employee turnover rates.  Here are six steps to help you do just that:

1.   Hire Well.  Use the techniques of Disciplined Hiring to screen applicants and check references.  When possible, use personality profiles to ensure you put the right person in “the right seat on the bus.”

2.   Onboard Well.  Use all of the club’s tools to both welcome and orient new hires to the workplace.  The Employee Handbook, Club Orientation, and Departmental Orientations are designed to provide and reinforce important information to the new hire.  Managers must make sure that orientations are welcoming and make all necessary introductions to both supervisors and peers.

3.   Train Well.  Both initial and ongoing training is essential.  Most people want to do a good job and appreciate the efforts made to train them.  Without adequate training and the necessary tools and resources to do their jobs well, new hires will quickly become cynical and alienated.  Never forget that their success guarantees your success.

4.   Organize Well.  No one wants to work in a chaotic environment.  If your department or section is well-organized, if everyone knows where things are, if employees are well-trained in opening and closing procedures, if every one knows their responsibilities and is held accountable, the workplace runs almost effortlessly.  Don’t run off good people by putting them through the hell of a disorganized operation.

5.   Communicate Well.  Daily interaction and direction ensures that everyone is informed, knows what is going on, and what they must do individually to accomplish the tasks at hand.  It is also instrumental in building teamwork and a sense of shared values and mission.  The Daily Huddle, or some other form of pre-shift meeting, is a necessary discipline to ensure ongoing, consistent communication.

6.   Value Them Well.  Remember the ultimate value of people in all you do.  Value your employees and they will value you as a leader and their efforts at work.

The bottom line is that your leadership is the essential element in your success.  If you have high levels of turnover, there is no one to blame but yourself.

Thanks and have a great day!

Ed Rehkopf

This weekly blog comments on and discusses the club industry and its challenges. From time to time, we will feature guest bloggers — those managers and industry experts who have something of interest to say to all of us. We also welcome feedback and comment upon the blog, hoping that it will become a useful sounding board for what’s on the minds of hardworking club managers throughout the country and around the world.

Club Resources International – Management Resources for Clubs!

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