My Favorite Service Quotes

Quotations from successful people on any number of topics can be an excellent way to inform yourself of those things that can make you successful in life.  I like to use selected quotes as a quick and easy way to remind employees of those essential elements of business success.  First among those elements is providing service to customers.  Here are some of my favorite service quotes:

  • “Quality in a service or product is not what you put into it.  It is what the client or customer gets out of it.” – Pete Drucker
  • “If you don’t take care of our customers, someone else will.” – Unknown
  • “Customers don’t expect you to be perfect.  They do expect you to fix things when they go wrong.” – Donald Porter
  • “The goal as a company is to have customer service that is not just the best, but legendary.” – Sam Walton
  • “Being on par in terms of price and quality only gets you in the game.  Service wins the game.” – Tony Alessandra
  • “Here is a simple but powerful rule – always give people more than what they expect to get.” – Nelson Boswell
  • “In business you get what you want by giving other people what they want.” – Alice MacDougall
  • “Although your customers won’t love you if you give bad service, your competitors will.” – Kate Zabriskie
  • “A business absolutely devoted to service will have only one worry about profits.  They will be embarrassingly large.” – Henry Ford
  • “If you’re not serving the customer, you’d better be serving someone who is.” – Karl Albrecht
  • “You’ll never have a product or price advantage again.  They can easily be duplicated, but a strong customer service culture can’t be copied.” – Jerry Fritz
  • “I can’t guarantee you a job and a union steward can’t guarantee you a job, only a customer can.” – Michael Hammer

Recognizing that, as Nia Long, American actress, philanthropist, and music video director, says, “We’re all in the service business,” Club Resources International has created a number of Notable Quotables on Service, as well as Leadership, Values, and Management Disciplines.  These tools can be printed out (at no cost) and placed on bulletin boards, put in pay envelopes, or used for discussion purposes at weekly managers’ meeting or departmental staff meetings.  They are great reminders – and simple to use.  Check them out here.

Thanks and have a great day!

Ed Rehkopf

This weekly blog comments on and discusses the club industry and its challenges. From time to time, we will feature guest bloggers — those managers and industry experts who have something of interest to say to all of us. We also welcome feedback and comment upon the blog, hoping that it will become a useful sounding board for what’s on the minds of hardworking club managers throughout the country and around the world.

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